Our mission is to empower children and adults with developmental disabilities to achieve their potential based on personal choices, abilities and interests...

Westchester Arc
Herbert Katzenberg Center
121 Westmoreland Avenue
White Plains, NY 10606
(914) 949-9300
info@westchesterarc.org

24-hour
Crisis Intervention:
(914) 949-8200

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Westchester Arc
Code of Conduct

Mission

It is the mission of Westchester Arc to help individuals with mental retardation, developmental and other disabilities in every way possible, to achieve their maximum potential for independence and inclusion in the community. To this end, we will acquire and manage the resources necessary to accomplish our mission.

Values

Westchester Arc accomplishes its mission while adhering to core values:

1. Team work: To work together, to do the job right – the first time.
2. Integrity: To always be fair, honest and trustworthy.
3. Excellence: To improve each day, and to strive for the highest level of quality in our performance.
4. Respect: To treat each person and their family with dignity and respect, and to listen.
5. Stewardship: To manage our resources responsibly.

Commitment to Stakeholders

To the individuals we serve: We are committed to providing the highest quality of care, in a caring and compassionate manner.

To the communities we serve: We are committed to understanding the unique needs of the individuals we serve and to provide our services with cost-effective, quality services.

To our employees: We are committed to a work setting which is safe, which treats all employees with fairness, dignity and respect, which affords all employees an opportunity to grow, to develop professionally, and to work in a team environment where all ideas are considered.

To our third party payors: We are committed to working with our payors in a way that demonstrates our commitment to our contractual obligations and reflects our shared concerns for quality services in an efficient and effective manner. We encourage our payors to adopt their own set of ethical principles that recognize their obligations to the individuals we serve, as well as the need for fairness between providers and payors.

To our regulators: We are committed to creating an environment in which compliance with applicable rules, laws and regulations is woven into the fabric of Westchester Arc. We accept responsibility to self-govern and monitor adherence to requirements of law and our Code of Conduct.

To our suppliers: We are committed to fair competition among existing and prospective suppliers. We encourage our suppliers to adopt their own set of standards and ethical practices.

Rules of Conduct

We believe that certain rules of conduct must be observed to promote a positive and ethical work environment and pledge to abide by the laws, regulations and Westchester Arc policies and procedures, including, but not limited to those related to the Corporate Compliance Plan.

We also understand that, as individuals working for and on behalf of Westchester Arc, we have the added responsibility of following specific rules of conduct, as described below:

• To work cooperatively and respectfully with all Westchester Arc employees, Board members and agents to provide the highest quality of services;
• To place the interests of the people we serve and their family members first and foremost in all aspects of what we do;
• To represent Westchester Arc positively in the community-at-large;
• To conduct all activities in a fiscally responsible manner;
• To work in accordance with applicable laws, regulations and Westchester Arc policies;
• To seek training and assistance in areas that would strengthen the ability to fulfill responsibilities to consumers and Westchester Arc;
• To avoid conflicts of interest, including the acceptance and giving of gifts;
• To conserve resources of Westchester Arc by not engaging in wasteful behavior;
• To treat confidentially information related to Westchester Arc and the consumers it serves and to respect the privacy of these consumers and fellow employees;
• To complete tasks in a timely manner and meet expectations for the quality of work that Westchester Arc strives to achieve;
• To bill individuals and third party payors accurately;
• To report to a supervisor or to the Compliance Hotline any potential violation of applicable laws, regulations and policies, including the Corporate Compliance Plan;
• To respect the role of the Board and management and to fully implement their decisions; and
• To consult Westchester Arc leadership when questions arise as to the conduct permitted under applicable laws, regulations and policies, including the Corporate Compliance Plan.